Meet Nita — Your AI Receptionist That Never Sleeps
Answer every call — at 11 PM on a Saturday, during a Monday-morning rush, or while your receptionist is on leave. Nita books viewings, logs maintenance, and transfers urgent calls to you — in natural British English, 24 hours a day.
Real calls Nita handled. Listen below.
Five real conversations recorded directly from the platform — no editing, no scripting. Each one demonstrates a different capability, colour-coded by category so you can scan to the one you care about.
Emergency — Nita warm-transfers a gas-leak call
Daniel rings about a gas leak at 108 High Street. Nita recognises the emergency, kicks off a warm-transfer to the on-call team — bridged in 3 seconds. Both legs play back-to-back so you can hear the hand-off.
Welcome to Demo Lettings. How can I help today?
Hi, hi — it's Daniel from 108 High Street. Unfortunately I can smell gas in the property. Can you help me?
That sounds urgent — [warm-transfer fires; on-call manager's mobile rings in seconds]
(on-call manager picks up on their mobile)
Hi, it's Nita — I'm putting an emergency caller through to you now, gas leak at 108 High Street.
Tenant books a viewing
Martin calls to find a two-bed in Reading. Nita pulls up two matches, books a viewing for next Wednesday at 10am, and emails the confirmation.
Hi there! Thanks for calling Demo Lettings. I'm Nita, the AI receptionist — how can I help you today?
Hi Nita. I'm looking for a two-bedroom property around Reading to rent. Do you have any available?
Let me check what we've got available in Reading for you. Great — we've got two two-bedroom properties: 18 Birch Close, a terraced house with a garden and parking; and 47 Garden Mews Flat 1, a furnished flat. Would you like to know more about either, or shall we book a viewing?
Yes — can I book a viewing for the first one, please?
Brilliant. Let me get the details sorted for you. What date would suit you best, and what time would you prefer?
Probably next Wednesday at ten o'clock.
Perfect — next Wednesday at 10 o'clock. Could I grab your full name, first and last please?
Yes, it's Martin Smith.
Thanks, Martin. And could I get an email address for you?
It's martin.smith at gmail dot com.
Lovely. So that's Martin Smith, 18 Birch Close for next Wednesday at 10 o'clock — shall I book it?
Yes, please.
I'll book that viewing for you now. Booked — Wednesday 19 May at 10 o'clock at 18 Birch Close. You'll get a confirmation email shortly. Thanks for calling Demo Lettings, Martin. Have a good day!
You too. Thank you. Bye bye.
Cheers, Martin. Bye!
Tenant reports a leak
Existing tenant rings to report a leaking kitchen tap. Nita confirms the property, gauges severity, and logs a medium-priority maintenance ticket — all inside 75 seconds.
Hi there! Thanks for calling Demo Lettings. I'm Nita, the AI receptionist — how can I help you today?
Hi — I'm a tenant at 92 Elm Drive, and I'd like to report a maintenance issue, please.
Of course, I can help with that. Let me get some details so I can log it properly. What's the issue you need to report?
The kitchen tap is leaking badly.
Right, a leaky kitchen tap — I'll get that logged for you. Just to confirm, is the property 92 Elm Drive? And how urgent would you say it is — is water pooling, or just dripping slowly?
Yes, it's 92 Elm Drive. And it's quite bad — water's dripping onto the cabinet.
Got it — water's dripping onto the cabinet, so that needs sorting soon. Let me log this as a medium priority maintenance issue for you. Done — I've logged a medium priority maintenance issue for the leaky kitchen tap at 92 Elm Drive. Our team will be in touch shortly to arrange a fix. Is there anything else I can help with?
No, thank you.
You're welcome. Thanks for calling Demo Lettings. Have a good day!
Bye.
Bye!
Tenant requests a pet
Daniel rings to ask if he can adopt a German Shepherd puppy. Nita verifies his tenancy, logs the request with a statutory 28-day deadline, and triggers a follow-up task for the property manager.
Hi there! Thanks for calling Demo Lettings. I'm Nita, the AI receptionist — how can I help you today?
Hi, I'm Daniel Harris at 108 High Street. Can I request permission for a German Shepherd puppy, please?
Hi Daniel, great to hear from you. Just to clarify — you're looking to get a German Shepherd as a pet at your property, is that right? Before I log that for you, can I confirm: you're a current tenant with us at 108 High Street? And just to double-check — German Shepherd, and is it a puppy or an adult?
Yes, it's a puppy — a German Shepherd puppy. And yes, I'm the tenant.
Perfect, Daniel. Let me log that for you right away.
All done, Daniel. I've logged your request for a German Shepherd puppy. Under the Renters' Rights Act, your landlord has 28 days to respond, and we'll let you know what they say. Is there anything else I can help with?
No, that was all. Thank you so much.
You're welcome, Daniel. Thanks for calling Demo Lettings. Have a good day!
Bye bye.
Bye!
Landlord checks portfolio
Landlord calls for a monthly snapshot. Nita identifies him by phone, pulls his portfolio summary, and confirms occupancy, expected rent, arrears, and open maintenance — all in 71 seconds.
Hi there! Thanks for calling Demo Lettings. I'm Nita, the AI receptionist — how can I help you today?
Hi, I'm John Smith, one of your landlords. You manage a few of my properties — I'm just wondering if I can get an update. Everything going alright this month, or is there an issue?
Hi John, great to hear from you. Let me pull up your portfolio summary so I can give you the full picture on how things are looking across your properties.
Perfect, John. So you've got 4 properties with us, 3 of them are occupied at the moment. Your expected monthly rent is £4,400, and the good news is everything's running smoothly — no outstanding issues or arrears to worry about. All looking good this month. Is there anything specific you'd like to know about any of the properties?
Is there any open maintenance issue?
No, there aren't any open maintenance issues across your portfolio at the moment, John. Everything's clear on that front. Is there anything else I can help you with today?
No, that was all. Thank you so much.
You're welcome, John! Thanks for calling Demo Lettings. Have a good day.
Bye.
Caller's email obfuscated for privacy. Recordings from the demo agency, 12 May 2026. All call recordings are stored encrypted at rest with a configurable 0–90 day retention window.
The Cost of a Missed Call
Every unanswered ring is a lead that called a competitor next — or a tenant who'll remember the silence on their next renewal.
37%
of calls to letting agents go unanswered — every one of them a missed lead or a frustrated tenant.
62%
of enquiries arrive outside office hours, when a human receptionist costs you double or triple.
£18k+
the average annual cost of a full-time receptionist in the UK — before sick leave and turnover.
From Call to Booked Viewing in Under Two Minutes
No menu trees. No keypad mashing. No scripts. Just a human-feeling conversation that ends with the caller's problem solved.
Caller dials your normal number
No new phone numbers to print on business cards, no porting your main line. Nita sits behind your existing Twilio or forwarded UK number. During office hours, your team rings as always — Nita steps in only when needed.
Nita answers in natural British English
Warm, friendly, and never robotic. She greets callers using your agency's trading name, asks how she can help, and understands natural phrases — no scripts, no menus, no key-presses.
She books, logs, triages — in real time
Viewings get booked straight into your LettingGuru calendar. Maintenance requests turn into tickets with the right priority. Messages route to the right branch. Emergencies get warm-transferred to your on-call number.
Nine Tools, One AI, Built Into Your Agency Software
Nita isn't a bolt-on dialler. She sits on top of your LettingGuru database, so every action she takes updates the same records your team uses.
Book Viewings Automatically
Nita checks the property's availability, suggests slots that fit the caller's preference, confirms the applicant's full name + phone + email, and creates the viewing in LettingGuru. The tenant and negotiator both get confirmation emails — no human touch required.
Log Maintenance With Priority
Detects emergency keywords (no heating in winter, water leak, electrical fault, lock failure) and flags them as URGENT. Asks the right diagnostic questions, captures the tenant and property, creates a ticket, and notifies the duty contractor.
Warm Transfer to a Human
If the caller insists on speaking to a person, or the situation is too complex, Nita does a proper handover — she summarises the call, pulls up the property or tenant file, and rings your on-call number. The human picks up already briefed.
Take Messages With Context
For everything that can wait, Nita takes a message with caller name, property reference, reason, best callback time — all delivered to the right branch inbox with a full transcript and recording attached.
Look Up Existing Tenants
If the caller is already a tenant in your system, Nita recognises them by phone number and personalises the conversation — no more 'I've told you three times which property I'm in'.
Full Call Analytics
Every call is logged with transcript, sentiment, intent classification, duration, and cost. Dashboard shows call volume by hour, top reasons for calling, and conversion from enquiry to booked viewing.
Where Nita Earns Her Keep
Every letting agency has the same four gaps. Nita closes all of them.
After hours & weekends
It's 8:47 PM on a Thursday. A prospective tenant just found your listing on Rightmove and wants to book a viewing for Saturday. Your team packed up four hours ago. Nita answers on the second ring, checks the property's Saturday slots, and books the viewing. The next morning your negotiator sees the booking with a full transcript.
Busy mornings & call overflow
Monday 9:15 AM. Seven calls hit at once. Two of your three negotiators are already on the line. Instead of voicemail-purgatory, Nita picks up the overflow, handles three maintenance logs and two viewing requests, and only warm-transfers the one call that really needs a human.
Holidays, sickness & staff turnover
Your receptionist is on maternity leave. The agency temp you hired called in sick. Normally this would mean a day of missed calls. With Nita, coverage is identical to your best day — and she doesn't need training or a handover.
Multi-branch agencies
Running three branches across Birmingham, Leeds, and Manchester? Nita knows which branch the caller is reaching based on the dialed number, greets them with the right branch name, and routes messages to the right team inbox.
Choose a Voice That Matches Your Brand
Four British English voices, three tone presets (Friendly / Professional / Efficient), and your agency's trading name baked into every greeting.
Willa
Warm, friendly, British female — our default.
Dorothy
Calm, measured, reassuring.
Amy
Upbeat, energetic, great for high-end lettings.
Maren
Professional, crisp, ideal for corporate lets.
Nita vs. The Alternatives
How Nita stacks up against hiring a receptionist, using voicemail, or paying a traditional answering service.
| Capability | Nita (AI) | Human Receptionist | Voicemail | Answering Service |
|---|---|---|---|---|
| Answers every call, 24/7 | Yes | Only during paid hours | — | Usually business hours only |
| Books viewings directly into your calendar | Yes | Yes | — | Rarely — most just take messages |
| Detects emergencies and escalates | Yes | Depends on training | — | Partial |
| Zero sick days, holidays, or turnover | Yes | — | Yes | Yes |
| Typical monthly cost | £79 (100 min) + £0.40/min overage | £1,500 – £2,500 | £0 — but converts nothing | £200 – £600 |
| Call recording, transcript, sentiment | Yes | — | — | Sometimes (extra cost) |
| Scales with call volume instantly | Yes | — | Yes | Often capacity-limited |
£79 per month, all in.
No setup fee. No contract. Cancel anytime. Pilot pricing, locked in for the first 100 agencies.
+ £0.40 per minute over the 100-minute bundle · Optional £2/mo for a UK number
- 100 minutes of AI conversation time
- Unlimited calls (minutes only count when Nita speaks)
- Unlimited viewings booked
- Unlimited maintenance tickets logged
- GDPR-compliant call recording (30-day retention default, configurable)
- Full call transcripts + sentiment analysis
- Warm-transfer to your on-call number
- UK Twilio number included (optional, £2/mo rental)
- All 9 AI tools enabled (viewings, maintenance, messages, tasks, tenant lookup, warm transfer, business hours, property details, availability)
Enterprise-grade voice AI, wired directly into your agency data.
Nita is built on the same voice infrastructure that powers the most demanding contact centres in the world — with a property management brain that only LettingGuru can provide. Every tool, every database action, every booking flows through the same rules your team operates under.
Anthropic Claude + Retell + ElevenLabs
Top-tier LLM, low-latency voice pipeline, British English voices.
UK-region storage, GDPR compliant
Configurable recording retention (0 – 90 days), encrypted at rest, audit logged.
Twilio UK carrier infrastructure
Full regulatory compliance, works with BT/Virgin/Sky/Gamma forwarding.
Emergency-keyword safety net
Seasonal boiler detection, gas/flood/break-in keywords, instant warm transfer.
Questions Letting Agents Ask About Nita
The ones we hear most often on demo calls.
Can Nita really understand UK accents?
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What happens in a real emergency — like a gas leak or a flood?
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Is it GDPR compliant?
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How does billing work?
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Can I use my existing phone number?
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How long does setup take?
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Can Nita handle calls in languages other than English?
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What if Nita gets something wrong?
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Is this replacing my receptionist?
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Does it integrate with LettingGuru only, or with other CRMs too?
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Stop losing calls. Start meeting Nita.
Book a 20-minute demo and we'll show Nita live, on a test call to your phone. No slides. No sales pitch. Just hear her pick up, book a viewing, and log a maintenance ticket — with your agency name on her lips.
Already using LettingGuru? Enable Nita in dashboard →